Remote German-English Customer Support Specialist

Wayfair; Jefferson City (MO); Remote; USD 27,552 - 41,328; Full time

Benefits offered by this job

Monthly performance bonus

Work-from-home setup

Medical benefits

Job summary

Wayfair is seeking a remote customer service professional to support queries via chat, SMS, and email. You will handle returns, replacements, refunds, and shipping inquiries with empathy and clear communication.

The role includes a three‑week onboarding program covering chat and e‑mail tools, with ongoing private development through mentorship from program managers. A work‑from‑home setup and benefits are provided.

Qualifications

• Bachelor’s degree or equivalent experience.
• Fluency in German (written and spoken) and English.
• Excellent listening, conversation, and problem‑solving skills.
• Strong work ethic, motivation, and a willingness to learn new technology.
• Reliable home internet connection.

Responsibilities

• Provide customer service support via chat, SMS, and e‑mail to Wayfair customers, including handling inquiries related to returns, replacements, refunds, and shipping.
• Resolve issues within a short time, navigate multiple systems, and maintain empathy, active listening, and clear communication.

Skills

Fluent German

Fluent English

Active listening

Problem solving

Communication

Education

Bachelor’s degree or equivalent experience

Job description

Wayfair is seeking a remote customer service professional to support queries via chat, SMS, and email. You will handle returns, replacements, refunds, and shipping inquiries with empathy and clear communication.

The role includes a three‑week onboarding program covering chat and e‑mail tools, with ongoing private development through mentorship from program managers. A work‑from‑home setup and benefits are provided.