Remote German/English Customer Support Specialist

Wayfair; Jackson (MS); Remote; USD 27,552 - 41,328; Full time

Benefits offered by this job

Work-from-home setup / IT equipment

Health care

Multisport card

Pension package

Training costs reimbursement

Job summary

Wayfair is seeking a customer service specialist to support Wayfair customers via chat, SMS, and email. You will handle order-related inquiries, returns, replacements, refunds, and shipping questions, delivering empathetic, high‑quality service from a home office.

The role requires a Bachelor’s degree, fluent English and German at B2 level, strong listening and communication skills, tech fluency, and a reliable home internet connection.

Qualifications

• Bachelor's degree required.
• Proficient in English (written and spoken) and at least B2 level in German.
• Excellent listening and communication skills.
• Comfortable with technology and quick learning of new systems.
• Reliable domestic internet connection.

Responsibilities

• Use chat, SMS, and email to provide customer service to Wayfair customers.
• Respond to order‑related inquiries such as returns, replacements, refunds, and shipping questions.
• Resolve issues efficiently using multiple systems while demonstrating empathy and strong listening skills.
• Maintain a high level of customer experience and continually improve service quality.
• Adapt to new technology and product changes in a fast‑moving market.

Skills

Bachelor's degree

English proficiency

German B2

Listening & communication

Tech-savvy

Stable internet connection

Education

Bachelor's degree

Job description

Wayfair is seeking a customer service specialist to support Wayfair customers via chat, SMS, and email. You will handle order-related inquiries, returns, replacements, refunds, and shipping questions, delivering empathetic, high‑quality service from a home office.

The role requires a Bachelor’s degree, fluent English and German at B2 level, strong listening and communication skills, tech fluency, and a reliable home internet connection.