Remote Bilingual German Customer Support Specialist

Wayfair; Charleston (WV); Remote; USD 27,552 - 41,328; Full time

Benefits offered by this job

Remote work from home

Bonus scheme

Health insurance

Pension

Multisport card

Onboarding & development

Study cost reimbursement

Job summary

Wayfair is seeking a Customer Service professional for remote, full-time support from Charleston, USA. You will handle German and UK-based customer inquiries via chat, SMS, and email, requiring a Bachelor’s degree and strong communication skills.

The role emphasizes fast, empathetic problem-solving across returns, refunds, and order queries, with ongoing training and a performance-based bonus structure. Work-from-home setup is provided.

Qualifications

• Bachelor’s degree required.
• German B2 and English fluency.
• Excellent listening and communication skills.
• Strong digital literacy and comfort with remote work.

Responsibilities

• Deliver excellent customer experience across chat, SMS, and email.
• Handle returns, refunds, and order inquiries with empathy.
• Collaborate with a digital support team to resolve issues quickly.

Skills

German B2

English fluency

Education

Bachelor’s Degree

Job description

Wayfair is seeking a Customer Service professional for remote, full-time support from Charleston, USA. You will handle German and UK-based customer inquiries via chat, SMS, and email, requiring a Bachelor’s degree and strong communication skills.

The role emphasizes fast, empathetic problem-solving across returns, refunds, and order queries, with ongoing training and a performance-based bonus structure. Work-from-home setup is provided.