Remote German/UK Customer Support Specialist

Wayfair; Richmond (VA); On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

Work-from-home

Health care

Pension

Onboarding training

Monthly bonus

Job summary

Wayfair is seeking a full‑time work‑from‑home Customer Service Agent in the USA. You will handle German-speaking customer inquiries across chat, SMS, and email, addressing returns, replacements, refunds, and shipping status while delivering exceptional service.

The role requires a Bachelor’s degree, German B2 and fluent English, plus strong listening and communication skills. You’ll participate in ongoing training and have access to private health care, pension, and a monthly bonus program.

Qualifications

• Bachelor’s degree is required.
• German B2 level and fluent English (written and spoken).
• Excellent listening and communication skills, resilient mindset.
• Team-player attitude and openness to learn new technologies.
• Reliable home internet connection.
• Strong problem-solving skills and passion for helping customers.

Responsibilities

• Deliver excellent customer experience for German and UK–based customers, handling order inquiries such as returns, replacements, refunds, and shipping status.
• Respond quickly and accurately across multiple systems while maintaining calm, empathy, and strong listening skills.
• Resolve moderate to complex issues and adapt to an expanding marketplace.
• Participate in ongoing training and continuous development.

Skills

German (B2)

English (fluent)

Customer service

Problem solving

Team player

Communication

Education

Bachelor's degree

Job description

Wayfair is seeking a full‑time work‑from‑home Customer Service Agent in the USA. You will handle German-speaking customer inquiries across chat, SMS, and email, addressing returns, replacements, refunds, and shipping status while delivering exceptional service.

The role requires a Bachelor’s degree, German B2 and fluent English, plus strong listening and communication skills. You’ll participate in ongoing training and have access to private health care, pension, and a monthly bonus program.