Remote German‑English Customer Experience Pro

Wayfair; Pierre (SD); Remote; USD 27,552 - 41,328; Full time

Benefits offered by this job

Health insurance

Pension plan

Training program

Job summary

Wayfair in Pierre, USA is hiring a Virtual Customer Service Representative to deliver outstanding support through chat, SMS, and email. You will handle orders, returns, refunds, and shipping questions while maintaining calm and empathy.

The role requires a Bachelor's degree and German B2 with English fluency; you will work from home on a full-time contract with training and ongoing development, including generous benefits and study cost reimbursement.

Qualifications

• B2 level German and fluency in English (written and spoken).
• Excellent listening skills with strong communication.
• Capability to work independently with a digital team.
• Problem‑solving ability and passion for helping people.

Responsibilities

• Deliver relentless customer focus and provide a remarkable experience to clients who love their homes.
• Support customers through chat, SMS, and email, addressing order queries such as returns, replacements, refunds, and shipping issues.
• Resolve issues promptly while navigating multiple systems, maintaining composure, empathy, and active listening skills.
• Adapt to a rapidly growing marketplace, continuously learning new technologies and strengthening skills.

Skills

German B2

Fluent English

Excellent listening

Independent work

Problem solving

Reliable home internet

Education

Bachelor's Degree

Job description

Wayfair in Pierre, USA is hiring a Virtual Customer Service Representative to deliver outstanding support through chat, SMS, and email. You will handle orders, returns, refunds, and shipping questions while maintaining calm and empathy.

The role requires a Bachelor's degree and German B2 with English fluency; you will work from home on a full-time contract with training and ongoing development, including generous benefits and study cost reimbursement.