Remote German-Speaking Customer Support Specialist

Wayfair; Cheyenne (WY); Remote; USD 27,552 - 41,328; Full time

Benefits offered by this job

Work-from-home equipment

Health insurance

Pension plan

Onboarding training

Training reimbursement

Job summary

Wayfair in the United States is seeking a Customer Service – Digital Support (Chat / SMS / Email) for a full‑time, work‑from‑home role based in Cheyenne, Wyoming. You will handle chat, SMS and email inquiries, process returns, refunds and shipping questions, and log interactions in internal systems while aiming for high customer satisfaction.

Candidates should have a Bachelor’s degree, German (B2) and English fluency, strong listening and communication skills, reliable internet, and willingness

Qualifications

• Bachelor’s Degree.
• B2 level German language fluency and spoken/written English fluency.
• Excellent listening and communication skills.
• Ability to work independently and solve problems.
• Stable domestic internet connection and suitable device.
• Willingness to complete training and ongoing education.

Responsibilities

• Provide rapid, empathetic customer support via chat, SMS, and email.
• Resolve issues such as returns, replacements, refunds, and shipping inquiries.
• Use internal systems to find solutions, document interactions, and maintain accuracy.
• Meet performance metrics and contribute to continuous improvement.
• Adapt to new tools and processes in a fast‑moving environment.

Skills

German language proficiency (B2)

English language fluency

Excellent listening and communication

Independent work capability

Stable home internet connection

Education

Bachelor’s Degree

Job description

Wayfair in the United States is seeking a Customer Service – Digital Support (Chat / SMS / Email) for a full‑time, work‑from‑home role based in Cheyenne, Wyoming. You will handle chat, SMS and email inquiries, process returns, refunds and shipping questions, and log interactions in internal systems while aiming for high customer satisfaction.

Candidates should have a Bachelor’s degree, German (B2) and English fluency, strong listening and communication skills, reliable internet, and willingness