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Job summary
A childcare clinic is looking for a Remote Chat Representative to provide real-time customer support via live chat and messaging platforms. In this role, you will assist customers with inquiries, troubleshoot issues, and ensure a positive interaction while managing multiple conversations. Ideal candidates possess strong typing and written communication skills, with a preference for previous customer service experience. This position offers remote work with flexible shifts, perfect for adaptable individuals committed to customer satisfaction.
Qualifications
- Excellent verbal and written communication skills in English.
- Experience in a customer service role is preferred.
- Ability to manage multiple conversations efficiently.
Responsibilities
- Provide real-time support to customers via live chat.
- Assist customers with questions and troubleshoot issues.
- Deliver a positive customer experience while managing chats.
Skills
We are seeking a reliable and customer-focused Remote Chat Representative to provide real-time support to customers via live chat and messaging platforms. In this role, you’ll assist customers with questions, troubleshoot issues, and deliver a positive experience — all while working remotely.
This position is ideal for someone who communicates clearly in writing, enjoys helping people, and can manage multiple conversations at once.
- Respond to customer questions via live chat.
- Provide product/service information and basic troubleshooting.
- Update customer records and follow support guidelines.
- Manage multiple chats at once.
- Escalate issues when needed.
- Strong typing and written communication skills.
- Comfortable using chat software and basic computer tools.
- Reliable internet and a quiet workspace.
- Customer service experience preferred.
Remote role with flexible shifts.
The Remote Chat Representative provides customer support through online chat. The role focuses on fast, accurate, and professional responses.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.