Remote German-English Chat Support Specialist | Commission

Wayfair; Madison (WI); Remote; USD 27,552 - 41,328; Full time

Benefits offered by this job

IT equipment provided

Commission-based earnings

Monthly bonus scheme

Health insurance

Pension plan

Three‑week onboarding

Job summary

Wayfair, a leading home goods retailer, is hiring for a full‑time remote customer support role. The position offers an hourly wage with commissions and monthly bonuses, and includes provided IT equipment.

Candidates can work from home in the United States and must be fluent in English with German at B2 level. The role involves handling chat, SMS and email inquiries, resolving order issues, and collaborating with internal systems.

Qualifications

• B2 level German and fluency in English (written and spoken).
• Strong listening and communication skills.
• Resilient mindset and willingness to learn.
• Reliable high‑speed home internet connection.
• Previous experience in a customer‑service or call‑center environment is a plus.

Responsibilities

• Provide first‑class customer support via chat, SMS and email.
• Resolve customer inquiries related to returns, replacements, refunds, shipping and other order issues.
• Navigate multiple internal systems quickly while maintaining composure and empathy.
• Adapt to a growing marketplace and continuously master new technologies.
• Identify and communicate any operational or process improvements to the team.

Skills

German (B2)

English fluency

Job description

Wayfair, a leading home goods retailer, is hiring for a full‑time remote customer support role. The position offers an hourly wage with commissions and monthly bonuses, and includes provided IT equipment.

Candidates can work from home in the United States and must be fluent in English with German at B2 level. The role involves handling chat, SMS and email inquiries, resolving order issues, and collaborating with internal systems.