Remote German-Speaking Customer Support Specialist

Wayfair

Montpelier (VT)

Remote

USD 27,552 - 41,328

Full time

14 days+

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Benefits offered by this job

Remote work

Bonus scheme

Home office setup

Private health care

Multisport card

Pension plan

Three‑week onboarding

Expense reimbursement

Job summary

Wayfair in Montpelier, USA is seeking a Customer Service Agent – Digital (Chat / SMS / e‑mail) to provide fast, accurate support to customers. This full-time remote role requires a Bachelor's degree and fluency in English plus German at B2 level.

You will handle chat, SMS and email inquiries, manage returns/refunds, and work with a remote team to deliver first-contact solutions. Competitive hourly pay with a month-to-month bonus and home-office benefits.

Qualifications

B2 level German language proficiency and fluency in English (written and spoken).
Strong listening, communication, and resilience skills.
Ability to work independently with remote team support.
Passion for solving problems and providing excellent customer support.
Reliable home internet connection.

Responsibilities

Provide fast, accurate, and courteous support to customers via chat, SMS, and e‑mail.
Triage and resolve order related inquiries (returns, replacements, refunds, transport status).
Navigate multiple internal systems calmly while maintaining empathy and active listening skills.
Deliver confident and suitable solutions at the first point of contact.
Adapt to a rapidly changing product and service landscape.
Participate in troubleshooting and assist other team members as needed.