Remote German-Speaking Customer Care Pro (Part-Time)

Wayfair; Madison (WI); Remote; USD 27,552 - 41,328; Full time

Benefits offered by this job

Home office device

Bonus scheme

Health care

Pension plan

Comprehensive training

Training cost reimbursement

Job summary

Wayfair in Madison, Wisconsin, is seeking a customer service specialist to handle chat, SMS, and email inquiries about orders, returns, and shipping. The role emphasizes empathy, timely responses, and adapting to new technologies in a remote, home-office setup.

The ideal candidate has a Bachelor’s degree, fluent English, German at B2 level, and strong listening and problem-solving skills. A reliable home internet connection is required, with company-provided IT equipment and ongoing training

Qualifications

• Bachelor’s degree required.
• Fluency in English (written and spoken) and minimum B2 level in German.
• Excellent listening and communication skills.
• Resilient mindset; ability to work independently with a virtual team.
• Strong problem‑solving ability and passion for helping people.
• Reliable domestic internet connection.

Responsibilities

• Provide customer service via chat, SMS, and email handling orders including returns, replacements, refunds, and shipping questions.
• Use judgement, empathy, and effective listening to deliver accurate and timely responses.
• Adapt to new technologies and continually improve service quality.
• Resolve mild to complex customer issues.

Education

Bachelor’s degree

Job description

Wayfair in Madison, Wisconsin, is seeking a customer service specialist to handle chat, SMS, and email inquiries about orders, returns, and shipping. The role emphasizes empathy, timely responses, and adapting to new technologies in a remote, home-office setup.

The ideal candidate has a Bachelor’s degree, fluent English, German at B2 level, and strong listening and problem-solving skills. A reliable home internet connection is required, with company-provided IT equipment and ongoing training