Remote German-English Customer Service Agent

Wayfair; Salem (OR); On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

Complete work-from-home contract and  

IT system provided

Competitive salary plus monthly bonus

Comprehensive benefits

Job summary

Wayfair is seeking a Customer Service Agent to support customers remotely from Salem, USA. You will handle inquiries via chat, SMS and email, focusing on orders, returns, refunds and shipping questions.

The role emphasizes empathy, active listening and efficient problem-solving. Training includes a 3-week onboarding and ongoing development, with a competitive hourly salary and a monthly bonus scheme.

Qualifications

• Bachelor’s degree or equivalent.
• B2 level German language proficiency and fluency in written and spoken English.
• Excellent listening, communication, and resilient attitude.
• Strong internet connection and home office setup.

Responsibilities

• Assist customers via chat/SMS/email with orders, returns, refunds, and shipping questions.
• Navigate company systems quickly, stay calm, and communicate empathy and active listening.
• Deliver a positive customer experience with brief, effective solutions.
• Adapt to changing customer needs and embrace new technologies.
• Participate in ongoing training and mentorship to improve service skills.

Skills

German B2 level

English proficiency

Active listening

Communication

Resilient attitude

Education

Bachelor’s degree or equivalent

Job description

Wayfair is seeking a Customer Service Agent to support customers remotely from Salem, USA. You will handle inquiries via chat, SMS and email, focusing on orders, returns, refunds and shipping questions.

The role emphasizes empathy, active listening and efficient problem-solving. Training includes a 3-week onboarding and ongoing development, with a competitive hourly salary and a monthly bonus scheme.