Remote Follow-Up Specialist – Fleet Support

Cox Automotive; Columbus (OH); Remote; USD 21,000 - 32,000; Full time

Job summary

Cox Automotive is seeking a detail-oriented Follow Up Specialist for Cox Fleet. This role handles fleet logistics, inbound/outbound calls, and data entry while ensuring timely updates to customers.

No visa sponsorship required and opportunities for growth are highlighted. Position offers remote or hybrid work depending on location, with hourly pay ranging from $15.10 to $22.69 and a benefits package including healthcare and 401(k).

Qualifications

• High school diploma or GED and up to 2 years of experience in a related field.
• Strong customer service experience.
• Preferred: A degree in related discipline or industry experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit's location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Multitasking

Problem solving

Education

High school diploma or GED

Related degree (preferred)

Job description

Cox Automotive is seeking a detail-oriented Follow Up Specialist for Cox Fleet. This role handles fleet logistics, inbound/outbound calls, and data entry while ensuring timely updates to customers.

No visa sponsorship required and opportunities for growth are highlighted. Position offers remote or hybrid work depending on location, with hourly pay ranging from $15.10 to $22.69 and a benefits package including healthcare and 401(k).