Remote Follow-Up Specialist - Fleet Services

Cox Automotive; South Gate (CA); Hybrid; USD 21,000 - 32,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) with company match

Professional development

Parental leave

Pet insurance

Employee discounts

Flexible time-off

Job summary

Cox Automotive is seeking a detail-oriented Follow Up Specialist for Cox Fleet. You will manage fleet logistics, handle inquiries, gather requirements, and ensure timely updates on service events.

The role supports remote and hybrid work options within a 24/7 environment, with hourly pay in a defined range depending on location and experience. The position emphasizes accuracy in data entry, billing information, and collaboration with dispatchers to resolve issues, while maintaining excellent

Qualifications

• High school diploma or GED with up to 2 years of related experience.
• Strong customer service experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, recording the unit's location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Multitasking

Problem solving

Education

High school diploma or GED

Related degree (preferred)

Job description

Cox Automotive is seeking a detail-oriented Follow Up Specialist for Cox Fleet. You will manage fleet logistics, handle inquiries, gather requirements, and ensure timely updates on service events.

The role supports remote and hybrid work options within a 24/7 environment, with hourly pay in a defined range depending on location and experience. The position emphasizes accuracy in data entry, billing information, and collaboration with dispatchers to resolve issues, while maintaining excellent