Remote Follow-Up Specialist - Fleet Support

Cox Automotive; Albuquerque (NM); Hybrid; USD 21,000 - 32,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement plans with company-m

Paid time off and holidays

Parental leave

Job summary

Cox Automotive is hiring a detail-oriented Follow Up Specialist for Cox Fleet. You will manage fleet operation logistics, handle inbound calls, collect accurate data, and ensure timely updates to customers.

The role emphasizes strong communication, accuracy, and multitasking in a fast-paced environment. The position offers remote work possibilities outside a 30-mile radius and hybrid options within a 30-mile radius of Cherryville, NC, with hourly pay in the $15.10–$22.69 range.

Qualifications

• High school diploma or GED required.
• Strong customer service experience preferred.
• Ability to multitask and solve problems efficiently.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Enter data promptly and record unit location accurately.
• Ensure accurate billing information is conveyed to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Communication

Multitasking

Problem-solving

Education

High School Diploma or GED

Degree in related discipline

Job description

Cox Automotive is hiring a detail-oriented Follow Up Specialist for Cox Fleet. You will manage fleet operation logistics, handle inbound calls, collect accurate data, and ensure timely updates to customers.

The role emphasizes strong communication, accuracy, and multitasking in a fast-paced environment. The position offers remote work possibilities outside a 30-mile radius and hybrid options within a 30-mile radius of Cherryville, NC, with hourly pay in the $15.10–$22.69 range.