Remote Follow-Up Specialist – Fleet Operations

Cox Automotive; Bridgeport (CT); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Healthcare

401(k)

Professional development

Parental leave

Pet insurance

Employee discounts

Job summary

Cox Automotive is seeking a detail-oriented Follow Up Specialist to join Cox Fleet in the United States. You will manage fleet operations, ensuring timely maintenance and accurate data while assisting service providers to keep wheels turning.

The role offers hourly pay in the range of $15.10–$22.69, with remote or hybrid options depending on location, and a benefits package including healthcare, 401(k) with company match, and paid time off. Authorization to work in the U.S. is required.

Qualifications

• High school diploma or GED required or equivalent
• Up to 2 years of related experience preferred
• Strong customer service experience required

Responsibilities

• Handle all inbound calls in a timely manner
• Accurately gather and follow customer requirements during the initial call
• Enter data promptly and record the unit's location accurately
• Ensure accurate billing information is communicated to the service provider
• Handle estimates promptly and accurately
• Make outbound calls to obtain updates on open events
• Keep customers updated on event status and follow their instructions
• Collaborate with the roadside dispatcher when problems arise
• Manage time effectively to prioritize and complete tasks within deadlines

Skills

Customer service

Multitasking

Problem solving

Education

High school diploma or GED

Job description

Cox Automotive is seeking a detail-oriented Follow Up Specialist to join Cox Fleet in the United States. You will manage fleet operations, ensuring timely maintenance and accurate data while assisting service providers to keep wheels turning.

The role offers hourly pay in the range of $15.10–$22.69, with remote or hybrid options depending on location, and a benefits package including healthcare, 401(k) with company match, and paid time off. Authorization to work in the U.S. is required.