Remote Follow-Up Specialist, Fleet Support

Cox Automotive; Harrisburg (NC); Hybrid; USD 21,000 - 32,000; Full time

Benefits offered by this job

Healthcare options

401(k) match

Professional development

Parental leave

Fertility coverage

Adoption assistance

Pet insurance

Employee discounts

Flexible time off

Job summary

Cox Automotive is seeking a detail-oriented Follow Up Specialist for Cox Fleet. This role focuses on managing fleet operations logistics, handling inbound calls, gathering requirements, and ensuring accurate data entry and billing information.

Remote-friendly with hybrid options based on location, the position offers competitive hourly pay and benefits. Ideal candidates have a high school diploma or GED, up to 2 years of related experience, and strong customer service skills.

Qualifications

• High school diploma or GED required, up to 2 years of related experience.
• Strong customer service experience is essential.
• Ability to multitask and solve problems in a fast-paced environment.

Responsibilities

• Handle all inbound calls in a timely manner.
• Gather and follow customer requirements during the initial call.
• Enter data promptly and accurately recording the unit's location.
• Communicate accurate billing information to service providers.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on event status and follow their instructions.
• Collaborate with roadside dispatcher when problems arise.
• Manage time effectively to prioritize tasks within deadlines.

Skills

Customer service

Multitasking

Problem solving

Data entry

Education

High school diploma or GED

Degree preferred

Job description

Cox Automotive is seeking a detail-oriented Follow Up Specialist for Cox Fleet. This role focuses on managing fleet operations logistics, handling inbound calls, gathering requirements, and ensuring accurate data entry and billing information.

Remote-friendly with hybrid options based on location, the position offers competitive hourly pay and benefits. Ideal candidates have a high school diploma or GED, up to 2 years of related experience, and strong customer service skills.