Remote Follow-Up Specialist, Fleet Support

Cox Automotive; Manchester (NH); Remote; USD 21,000 - 31,000; Full time

Benefits offered by this job

Healthcare

401(k) with company match

Professional development

Paid time off

Parental leave

Job summary

Cox Automotive is seeking a detail-oriented Follow Up Specialist to support Cox Fleet, handling inbound calls, collecting precise information, and coordinating with service providers to ensure timely maintenance and updates. This role offers remote work options for many candidates and competitive hourly pay in a flexible environment.

Ideal candidates have strong customer service skills, multitasking ability, and problem-solving mindset, with high school completion and up to 2 years related

Qualifications

• High school diploma or GED required, up to 2 years of related experience.
• Strong customer service experience is required.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit's location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Multitasking

Problem-solving

Education

High school diploma or GED

Related discipline degree (preferred)

Job description

Cox Automotive is seeking a detail-oriented Follow Up Specialist to support Cox Fleet, handling inbound calls, collecting precise information, and coordinating with service providers to ensure timely maintenance and updates. This role offers remote work options for many candidates and competitive hourly pay in a flexible environment.

Ideal candidates have strong customer service skills, multitasking ability, and problem-solving mindset, with high school completion and up to 2 years related