Remote Fleet Support Specialist

Cox Automotive; New York (NY); Hybrid; USD 2,080,000 - 3,126,000; Full time

Benefits offered by this job

Healthcare

401(k) with company match

Professional development

Parental leave

Fertility coverage

Adoption assistance

Pet insurance

Employee discounts

Job summary

Cox Automotive is seeking a detail-oriented Follow Up Specialist for Cox Fleet. You will manage the logistics of fleet operations, ensuring vehicles are maintained and repairs completed promptly to support customers.

This role offers remote or hybrid work options, an hourly pay range of $15.10 to $22.69, and a benefits package including healthcare, a 401(k) with company match, paid time off, and professional development opportunities.

Qualifications

• High school diploma or GED with up to 2 years of related experience.
• Strong customer service experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information and record the unit's location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on event status and follow their instructions.
• Collaborate with roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High school diploma or GED

Bachelor's degree in related discipline (preferred)

Job description

Cox Automotive is seeking a detail-oriented Follow Up Specialist for Cox Fleet. You will manage the logistics of fleet operations, ensuring vehicles are maintained and repairs completed promptly to support customers.

This role offers remote or hybrid work options, an hourly pay range of $15.10 to $22.69, and a benefits package including healthcare, a 401(k) with company match, paid time off, and professional development opportunities.