Remote Fleet Support & Follow-Up Specialist

Cox Automotive; Oakbrook Terrace (IL); Hybrid; USD 2,066,000 - 3,168,000; Full time

Benefits offered by this job

Comprehensive healthcare

401(k) retirement with company match

Professional development

Parental leave & fertility coverage

Pet insurance

Employee discounts

Job summary

Cox Automotive is seeking detail-oriented Follow Up Specialists to support Cox Fleet. You will manage fleet logistics, answer inquiries, and ensure accurate data and billing during initial calls. The role offers comprehensive benefits and opportunities for professional growth.

This position is remote for some locations and hybrid for others, with flexible schedules and 24/7 operations. Competitive hourly pay with potential incentives is included.

Qualifications

• High school diploma or GED or equivalent with up to 2 years of related experience.
• Solid customer service experience required.
• Degree in related discipline preferred.

Responsibilities

• Handle all inbound calls in a timely manner.
• Gather and follow customer requirements during the initial call.
• Enter data promptly and record unit location accurately.
• Communicate accurate billing information to service providers.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on event status and follow their instructions.
• Collaborate with roadside dispatcher as needed.
• Prioritize and complete tasks within deadlines.

Skills

Customer service

Multitasking

Problem-solving

Education

High school diploma or GED

2 years of related experience

Job description

Cox Automotive is seeking detail-oriented Follow Up Specialists to support Cox Fleet. You will manage fleet logistics, answer inquiries, and ensure accurate data and billing during initial calls. The role offers comprehensive benefits and opportunities for professional growth.

This position is remote for some locations and hybrid for others, with flexible schedules and 24/7 operations. Competitive hourly pay with potential incentives is included.