Remote Fleet Support Specialist

Cox Enterprises, Inc.; Indianapolis (IN); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Healthcare options

401(k) with company match

Professional development

Parental leave and fertility coverage

Pet insurance and employee discounts

Job summary

Cox Automotive is hiring a detail-oriented Follow Up Specialist for Cox Fleet. This role involves handling inbound calls, collecting customer requirements, and updating on fleet events in a fast-paced, remote/hybrid setting. The position supports continuous operations in a 24/7 environment and offers flexible scheduling and benefits.

You will work to ensure accurate data, timely billing, and align with service providers and dispatchers to keep repairs on track.

Qualifications

• High school diploma or GED and up to 2 years of related experience.
• Customer service experience preferred.

Responsibilities

• Handle inbound calls and gather customer requirements during the initial call.
• Enter data promptly and ensure accurate billing and location information.
• Provide timely updates to customers and coordinate with the roadside dispatcher.
• Prioritize and complete tasks within deadlines in a 24/7/365 environment.

Skills

Customer service

Communication

Multitasking

Problem-solving

Education

High school diploma or GED

Bachelor's degree (preferred)

Tools

CRM software

Data entry

Phone system

Job description

Cox Automotive is hiring a detail-oriented Follow Up Specialist for Cox Fleet. This role involves handling inbound calls, collecting customer requirements, and updating on fleet events in a fast-paced, remote/hybrid setting. The position supports continuous operations in a 24/7 environment and offers flexible scheduling and benefits.

You will work to ensure accurate data, timely billing, and align with service providers and dispatchers to keep repairs on track.