Remote Fleet Follow-Up Specialist

Cox Enterprises, Inc.; Phoenix (AZ); Remote; USD 21,000 - 32,000; Full time

Benefits offered by this job

Healthcare options

401(k) match

Professional development

Parental leave

Job summary

Cox Automotive is seeking a detail-oriented Follow Up Specialist to join Cox Fleet. You’ll manage fleet operation logistics, ensuring vehicles are serviced promptly and customer needs are understood on the first call.

This role offers remote or hybrid options and a chance to grow within a large automotive services organization. You'll handle calls, gather requirements, verify location and billing data, coordinate with dispatch, and keep customers updated while prioritizing deadlines in a

Qualifications

• High school diploma or GED required.
• Strong customer service experience and problem-solving skills.
• Ability to multitask and manage time effectively.

Responsibilities

• Manage logistics of fleet operations and ensure timely maintenance.
• Handle inbound calls promptly and gather customer requirements.
• Record accurate location data and billing information.
• Process estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on event status and follow instructions.
• Collaborate with roadside dispatchers when problems arise.
• Prioritize tasks to meet deadlines.

Skills

Customer service

Multitasking

Problem solving

Communication

Education

High school diploma or GED

Bachelor's degree (preferred)

Job description

Cox Automotive is seeking a detail-oriented Follow Up Specialist to join Cox Fleet. You’ll manage fleet operation logistics, ensuring vehicles are serviced promptly and customer needs are understood on the first call.

This role offers remote or hybrid options and a chance to grow within a large automotive services organization. You'll handle calls, gather requirements, verify location and billing data, coordinate with dispatch, and keep customers updated while prioritizing deadlines in a