Remote Fleet Follow-Up Specialist

Cox Automotive; Belcamp (MD); Hybrid; USD 2,080,000 - 3,126,000; Full time

Benefits offered by this job

Healthcare

401(k) match

Professional development

Parental leave

Pet insurance

Employee discounts

Job summary

Cox Automotive is seeking a detail-oriented Follow Up Specialist to support Cox Fleet with top-tier customer service and fleet logistics. This role offers remote or hybrid work options and aligns with our focus on reliable, timely service and efficient data handling.

The position emphasizes inbound/outbound communications, accurate data entry, billing coordination, and collaboration with dispatch to resolve issues, while providing strong support for service events.

Qualifications

• High school diploma or GED and up to 2 years of experience in a related field.
• Strong customer service experience.
• A degree in related discipline or industry experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit's location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Multitasking

Problem solving

Education

High school diploma or GED

Related degree (preferred)

Job description

Cox Automotive is seeking a detail-oriented Follow Up Specialist to support Cox Fleet with top-tier customer service and fleet logistics. This role offers remote or hybrid work options and aligns with our focus on reliable, timely service and efficient data handling.

The position emphasizes inbound/outbound communications, accurate data entry, billing coordination, and collaboration with dispatch to resolve issues, while providing strong support for service events.