Remote Fleet Follow-Up Specialist

Cox Automotive; Virginia Beach (VA); Remote; USD 21,000 - 32,000; Full time

Benefits offered by this job

Healthcare options

401(k) with company match

Professional development opportunities

Parental leave and fertility coverage

Job summary

Cox Automotive is seeking a detail-oriented Follow Up Specialist to support Cox Fleet operations. You will manage fleet-related communications, gather precise information, and ensure timely updates to customers and service providers.

The role emphasizes strong customer service, multitasking, and data accuracy in a fully remote/hybrid setup depending on location within the US. Competitive hourly pay and benefits apply.

Qualifications

• High school diploma or GED and up to 2 years of experience in a related field.
• Strong customer service experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit's location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service experience

Multitasking

Problem solving

Education

High school diploma or GED

Job description

Cox Automotive is seeking a detail-oriented Follow Up Specialist to support Cox Fleet operations. You will manage fleet-related communications, gather precise information, and ensure timely updates to customers and service providers.

The role emphasizes strong customer service, multitasking, and data accuracy in a fully remote/hybrid setup depending on location within the US. Competitive hourly pay and benefits apply.