Remote Fleet Follow-Up Specialist

Cox Automotive; Jackson (MS); Hybrid; USD 21,000 - 31,000; Full time

Benefits offered by this job

Healthcare options

401(k) with match

Paid time off and holidays

Professional development

Parental leave

Job summary

Cox Automotive seeks a detail-oriented Follow Up Specialist for Cox Fleet. The role involves managing fleet logistics, handling inbound calls, gathering customer requirements, and ensuring accurate data entry and billing. Remote or hybrid work arrangements are available depending on location.

Qualifications include a high school diploma or GED and up to 2 years of related experience with strong customer service. Compensation ranges hourly with benefits and potential incentives.

Qualifications

• High school diploma or GED and up to 2 years of related experience.
• Strong customer service experience is required.
• A degree in related discipline or industry experience is preferred.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and accurately recording the unit's location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Multitasking

Problem solving

Call center support

Education

High school diploma or GED

Bachelor’s degree in related discipline

Job description

Cox Automotive seeks a detail-oriented Follow Up Specialist for Cox Fleet. The role involves managing fleet logistics, handling inbound calls, gathering customer requirements, and ensuring accurate data entry and billing. Remote or hybrid work arrangements are available depending on location.

Qualifications include a high school diploma or GED and up to 2 years of related experience with strong customer service. Compensation ranges hourly with benefits and potential incentives.