Remote Fleet Follow-Up Specialist

Cox Automotive; Atlanta (GA); Hybrid; USD 21,000 - 31,000; Full time

Benefits offered by this job

Healthcare

401(k) match

Professional development

Parental leave with fertility coverage

Pet insurance

Employee discounts

Job summary

Cox Automotive is hiring a detail-oriented Follow Up Specialist for Cox Fleet. This remote/hybrid role involves handling inbound calls, gathering customer requirements, and maintaining accurate data on vehicle locations.

You’ll communicate billing details, manage estimates, and coordinate with dispatch to resolve issues while meeting deadlines. Qualifications include a high school diploma or GED and up to 2 years in related work, plus strong customer service skills.

Qualifications

• High school diploma or GED and up to 2 years of related experience.
• Strong customer service experience.
• Ability to multitask and problem-solve in a fast-paced environment.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit's location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Call handling

Data entry

Problem solving

Education

High school diploma or GED

Associate degree or related discipline (Preferred)

Job description

Cox Automotive is hiring a detail-oriented Follow Up Specialist for Cox Fleet. This remote/hybrid role involves handling inbound calls, gathering customer requirements, and maintaining accurate data on vehicle locations.

You’ll communicate billing details, manage estimates, and coordinate with dispatch to resolve issues while meeting deadlines. Qualifications include a high school diploma or GED and up to 2 years in related work, plus strong customer service skills.