Remote Fleet Call & Follow-Up Specialist

Cox Enterprises; Washington (District of Columbia); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare

401(k) with company match

Professional development

Parental leave

Fertility coverage

Adoption assistance

Pet insurance

Employee discounts

Job summary

Cox Enterprises is seeking a detail-oriented New Call/Follow Up Specialist to support Cox Fleet operations. This role focuses on handling inbound calls, gathering accurate customer requirements, and ensuring timely data entry and billing communications.

The position offers remote options for some schedules and hybrid arrangements for others, with a 24/7/365 support mindset. The ideal candidate brings strong customer service experience, multitasking ability, and problem-solving skills to ensure

Qualifications

• High school diploma or GED and up to 2 years of experience in a related field.
• Strong customer service experience.
• Preferred: A degree in related discipline or industry experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit’s location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Multitasking

Problem-solving

Education

High School Diploma or GED

Bachelor's degree (preferred)

Job description

Cox Enterprises is seeking a detail-oriented New Call/Follow Up Specialist to support Cox Fleet operations. This role focuses on handling inbound calls, gathering accurate customer requirements, and ensuring timely data entry and billing communications.

The position offers remote options for some schedules and hybrid arrangements for others, with a 24/7/365 support mindset. The ideal candidate brings strong customer service experience, multitasking ability, and problem-solving skills to ensure