Remote Call & Follow-Up Specialist - Fleet Support

Cox Enterprises; Minnesota; Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible time-off

Comprehensive healthcare

401(k) with company match

Professional development

Parental leave and fertility coverage

Pet insurance

Employee discounts

Job summary

Cox Enterprises is seeking a detail‑oriented New Call/Follow Up Specialist to join Cox Fleet. You will manage fleet operations communications, gather precise data, and ensure timely updates to customers as events unfold.

The role emphasizes strong customer service, data accuracy, and collaboration with dispatchers in a 24/7/365 environment. Remote/hybrid options may apply based on location.

Qualifications

• High school diploma or GED with up to 2 years of related experience.
• Strong customer service experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call and record the unit location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Multitasking

Problem solving

Education

High school diploma or GED

Bachelor’s degree (preferred)

Job description

Cox Enterprises is seeking a detail‑oriented New Call/Follow Up Specialist to join Cox Fleet. You will manage fleet operations communications, gather precise data, and ensure timely updates to customers as events unfold.

The role emphasizes strong customer service, data accuracy, and collaboration with dispatchers in a 24/7/365 environment. Remote/hybrid options may apply based on location.