Remote Fleet Follow-Up & Customer Support Specialist

Cox Enterprises; New Mexico; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Healthcare options

401(k) with company match

Professional development

Parental leave

Fertility coverage

Adoption assistance

Pet insurance

Employee discounts

Job summary

Cox Enterprises is seeking a detail-oriented New Call/Follow Up Specialist for Cox Fleet. You’ll manage fleet logistics, handle inbound calls, gather requirements, and ensure accurate data and billing.

The role supports a 24/7/365 environment with hybrid or remote options depending on location, offering robust healthcare, retirement plans, and professional development. The ideal candidate has strong customer service experience and can multitask while delivering timely updates to customers and

Qualifications

• High school diploma or GED; up to 2 years of related experience.
• Strong customer service experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and recording the unit’s location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Multitasking

Problem solving

Data entry

Education

High school diploma or GED

Bachelor’s degree (preferred)

Job description

Cox Enterprises is seeking a detail-oriented New Call/Follow Up Specialist for Cox Fleet. You’ll manage fleet logistics, handle inbound calls, gather requirements, and ensure accurate data and billing.

The role supports a 24/7/365 environment with hybrid or remote options depending on location, offering robust healthcare, retirement plans, and professional development. The ideal candidate has strong customer service experience and can multitask while delivering timely updates to customers and