Remote Call & Follow-Up Specialist

Cox Enterprises; Town of Florida (NY); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Healthcare options

401(k) company match

Professional development

Job summary

Cox Enterprises is seeking a detail-oriented New Call/Follow Up Specialist for Cox Fleet. The role focuses on delivering best-in-class service by handling inbound calls, gathering requirements accurately, and updating customers on fleet events.

The position supports a 24/7/365 environment with flexible scheduling and remote options. Ideal candidates will have strong customer service experience, multitasking abilities, and problem-solving skills, with a high school diploma or GED and up to 2

Qualifications

• High school diploma or GED and up to 2 years of experience in a related field.
• Strong customer service experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit’s location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Multitasking

Problem-solving

Education

High school diploma or GED

Job description

Cox Enterprises is seeking a detail-oriented New Call/Follow Up Specialist for Cox Fleet. The role focuses on delivering best-in-class service by handling inbound calls, gathering requirements accurately, and updating customers on fleet events.

The position supports a 24/7/365 environment with flexible scheduling and remote options. Ideal candidates will have strong customer service experience, multitasking abilities, and problem-solving skills, with a high school diploma or GED and up to 2