Remote Fleet Support & Follow-Up Specialist

Cox Enterprises; Delaware; On-site; USD 34,000 - 58,000; Full time

Benefits offered by this job

Healthcare options

401(k) with match

Professional development

Parental leave

Fertility coverage

Pet insurance

Job summary

Cox Enterprises is seeking a detail-oriented Follow Up Specialist to join Cox Fleet. This role supports fleet operations, handles inbound calls, gathers customer requirements, and ensures timely data entry and billing communications.

Remote options apply for certain locations; a 24/7/365 environment with flexible schedules is noted. The position emphasizes customer service, multitasking, and problem-solving to keep wheels turning and engines humming.

Qualifications

• High school diploma or GED required.
• Up to 2 years of related experience.
• Strong customer service experience preferred.

Responsibilities

• Handle inbound calls and gather customer requirements during the initial call.
• Enter data accurately and promptly recording the unit's location and billing information.
• Coordinate with service providers and updates on open events.
• Prioritize tasks to meet deadlines in a 24/7/365 operations environment.

Job description

Cox Enterprises is seeking a detail-oriented Follow Up Specialist to join Cox Fleet. This role supports fleet operations, handles inbound calls, gathers customer requirements, and ensures timely data entry and billing communications.

Remote options apply for certain locations; a 24/7/365 environment with flexible schedules is noted. The position emphasizes customer service, multitasking, and problem-solving to keep wheels turning and engines humming.