Remote Fleet Call & Follow-Up Specialist

Cox Enterprises; West Virginia; Hybrid; USD 36,000 - 60,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) with company match

Professional development

Parental leave and fertility coverage

Adoption assistance

Pet insurance

Employee discounts

Job summary

Cox Fleet is seeking a detail-oriented New Call/Follow Up Specialist to help deliver best-in-class service. You will manage fleet logistics, call customers, gather requirements, and ensure accurate data and billing information are recorded. The role emphasizes prompt updates and collaboration with dispatchers in a fast-paced environment.

The position offers remote or hybrid work options, a 24/7/365 environment, and opportunities for growth with a strong benefits package.

Qualifications

• High school diploma or GED and up to 2 years of experience in a related field.
• Strong customer service experience.
• A degree in related discipline or industry experience.

Responsibilities

• Handle inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Enter data promptly and record unit location accurately.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls for updates on open events.
• Keep customers updated on event status and follow instructions.
• Collaborate with roadside dispatcher when problems arise.
• Manage time effectively to complete tasks within deadlines.

Skills

Customer service

Multitasking

Problem-solving

Education

High school diploma or GED

Related degree preferred

Job description

Cox Fleet is seeking a detail-oriented New Call/Follow Up Specialist to help deliver best-in-class service. You will manage fleet logistics, call customers, gather requirements, and ensure accurate data and billing information are recorded. The role emphasizes prompt updates and collaboration with dispatchers in a fast-paced environment.

The position offers remote or hybrid work options, a 24/7/365 environment, and opportunities for growth with a strong benefits package.