Remote Call & Fleet Support Specialist

Cox Enterprises; Wisconsin; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Healthcare

401(k) with company match

Professional development

Parental leave

Pet insurance

Job summary

Cox Enterprises is seeking a detail-oriented New Call/Follow Up Specialist to join Cox Fleet. This fully remote role supports fleet operations, handling inbound calls, gathering requirements, and ensuring accurate data and billing information.

You will also update customers, call for updates on open events, and collaborate with dispatch to resolve issues. Ideal candidates will bring strong customer service experience, multitasking ability, and data-entry skills.

Qualifications

• High school diploma or GED and up to 2 years of related experience.
• Strong customer service experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit’s location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Multitasking

Problem solving

Data entry

Education

High school diploma or GED

Job description

Cox Enterprises is seeking a detail-oriented New Call/Follow Up Specialist to join Cox Fleet. This fully remote role supports fleet operations, handling inbound calls, gathering requirements, and ensuring accurate data and billing information.

You will also update customers, call for updates on open events, and collaborate with dispatch to resolve issues. Ideal candidates will bring strong customer service experience, multitasking ability, and data-entry skills.