Remote Fleet Call & Follow-Up Specialist

Cox Automotive; Portland (ME); Remote; USD 21,000 - 31,000; Full time

Benefits offered by this job

Healthcare

401(k) retirement

Professional development

Parental leave

Pet insurance

Employee discounts

Job summary

Cox Fleet in the United States is seeking a detail‑oriented New Call/Follow Up Specialist to manage inbound calls, capture complete customer requirements, and ensure accurate data entry and billing details on every interaction.

This remote role emphasizes strong customer service, multitasking, and timely follow‑ups within a 24/7/365 environment. The position offers hourly pay, robust benefits, and opportunities to grow within Cox Automotive Fleet services.

Qualifications

• Requires high school diploma or GED, up to 2 years' related experience.
• Strong customer service experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit's location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Multitasking

Problem solving

Education

High school diploma or GED

Bachelor's degree (preferred)

Job description

Cox Fleet in the United States is seeking a detail‑oriented New Call/Follow Up Specialist to manage inbound calls, capture complete customer requirements, and ensure accurate data entry and billing details on every interaction.

This remote role emphasizes strong customer service, multitasking, and timely follow‑ups within a 24/7/365 environment. The position offers hourly pay, robust benefits, and opportunities to grow within Cox Automotive Fleet services.