Remote Fleet Call & Follow-Up Specialist

Cox Automotive; Edgerton (WI); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Healthcare options

401(k) with company match

Professional development

Job summary

Cox Automotive is seeking a New Call/Follow Up Specialist for Cox Fleet to aid in delivering best-in-class service. This remote/hybrid role offers competitive pay and comprehensive benefits across the United States.

Responsibilities include handling inbound calls, collecting accurate information, updating records, and coordinating with service providers and dispatchers to keep fleet events on track. The ideal candidate has a high school diploma or GED and strong customer service experience.

Qualifications

• High school diploma or GED with up to 2 years in a related field.
• Strong customer service experience.
• Preferred: degree in related discipline or industry experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Gather and follow customer requirements during the initial call.
• Enter data promptly and record the unit's location accurately.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Multitasking

Education

High school diploma or GED

Preferred: related degree or industry experience

Job description

Cox Automotive is seeking a New Call/Follow Up Specialist for Cox Fleet to aid in delivering best-in-class service. This remote/hybrid role offers competitive pay and comprehensive benefits across the United States.

Responsibilities include handling inbound calls, collecting accurate information, updating records, and coordinating with service providers and dispatchers to keep fleet events on track. The ideal candidate has a high school diploma or GED and strong customer service experience.