Remote Call & Follow-Up Specialist (Fleet Support)

Cox Automotive; Wilmington (DE); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Holiday pay

Bereavement leave

Jury duty leave

Military leave

Parental leave

Pet insurance

Job summary

Cox Automotive is seeking a New Call/Follow Up Specialist for Cox Fleet. You will manage inbound calls, gather requirements, and ensure accurate data and billing while coordinating with dispatchers and service providers.

This remote/hybrid role offers growth and competitive pay within a 24/7 environment. Ideal candidates have strong customer service skills, multitasking ability, and a proactive problem-solving mindset.

Qualifications

• High school diploma or GED with up to 2 years of related experience.
• Strong customer service experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Enter data promptly and record the unit's location accurately.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Multitasking

Problem solving

Education

High school diploma or GED

Job description

Cox Automotive is seeking a New Call/Follow Up Specialist for Cox Fleet. You will manage inbound calls, gather requirements, and ensure accurate data and billing while coordinating with dispatchers and service providers.

This remote/hybrid role offers growth and competitive pay within a 24/7 environment. Ideal candidates have strong customer service skills, multitasking ability, and a proactive problem-solving mindset.