Remote Fleet Call and Follow-Up Specialist

Cox Automotive; Oklahoma City (OK); Hybrid; USD 21,000 - 31,000; Full time

Benefits offered by this job

Healthcare

401(k) with company match

Professional development

Parental leave

Fertility coverage

Employee discounts

Job summary

Cox Automotive's Cox Fleet team is seeking a detail-oriented New Call/Follow Up Specialist. You will manage inbound calls, gather requirements, and ensure accurate data entry, billing information, and timely updates to customers.

This role offers remote or hybrid options, competitive hourly pay from $15.10 to $22.69, comprehensive benefits, and opportunities for professional development in a 24/7/365 operations environment.

Qualifications

• High school diploma or GED required; up to 2 years in related field.
• Strong customer service experience required.
• Preferred: degree in related discipline or industry experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit's location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Multitasking

Problem solving

Communication

Education

High school diploma or GED

Related degree preferred

Job description

Cox Automotive's Cox Fleet team is seeking a detail-oriented New Call/Follow Up Specialist. You will manage inbound calls, gather requirements, and ensure accurate data entry, billing information, and timely updates to customers.

This role offers remote or hybrid options, competitive hourly pay from $15.10 to $22.69, comprehensive benefits, and opportunities for professional development in a 24/7/365 operations environment.