Remote Call & Follow-Up Specialist

Cox Automotive; Oakbrook Terrace (IL); Hybrid; USD 43,268,000 - 65,016,000; Full time

Benefits offered by this job

Healthcare options

401(k) match

Professional development

Parental leave

Fertility coverage

Pet insurance

Employee discounts

Flexible time-off

Job summary

Cox Automotive is hiring a New Call/Follow Up Specialist for Cox Fleet. The role focuses on handling inbound calls, collecting accurate customer data, and ensuring timely updates on fleet events.

The position requires a high school diploma or GED with up to 2 years of related experience, strong customer service skills, and the ability to work in a remote or hybrid setting. Employment offers comprehensive benefits and earnings potential.

Qualifications

• High school diploma or GED with up to 2 years of related experience.
• Strong customer service experience.
• Flexibility for remote/hybrid work.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit's location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Job description

Cox Automotive is hiring a New Call/Follow Up Specialist for Cox Fleet. The role focuses on handling inbound calls, collecting accurate customer data, and ensuring timely updates on fleet events.

The position requires a high school diploma or GED with up to 2 years of related experience, strong customer service skills, and the ability to work in a remote or hybrid setting. Employment offers comprehensive benefits and earnings potential.