Remote Call & Follow-Up Specialist – Fleet Support

Cox Automotive; Charleston (SC); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Healthcare options

401(k) retirement plans with company-m

Job summary

Cox Automotive is seeking a New Call/Follow Up Specialist to join Cox Fleet, offering meaningful work, strong pay, and comprehensive benefits. This remote/hybrid role focuses on managing fleet logistics, handling calls, gathering requirements, and ensuring accurate data entry and billing communication.

The position emphasizes customer service, problem solving, and collaboration with dispatchers in a 24/7/365 environment.

Qualifications

• Must have strong interpersonal and communication skills.
• Experience delivering high-quality customer service in fast-paced environments.
• Ability to multitask and solve problems under pressure.

Responsibilities

• Handle all inbound and outbound calls and follow up with customers.
• Accurately gather requirements during calls and enter data promptly.
• Record and verify billing information and ensure accuracy for service providers.
• Process estimates promptly and accurately and communicate timelines to customers.
• Follow up on open events and provide status updates to customers.
• Coordinate with roadside dispatchers when issues arise.
• Prioritize tasks to meet deadlines and manage time effectively.

Skills

Customer service

Multitasking

Problem solving

Education

High school diploma or GED

Related degree preferred

Job description

Cox Automotive is seeking a New Call/Follow Up Specialist to join Cox Fleet, offering meaningful work, strong pay, and comprehensive benefits. This remote/hybrid role focuses on managing fleet logistics, handling calls, gathering requirements, and ensuring accurate data entry and billing communication.

The position emphasizes customer service, problem solving, and collaboration with dispatchers in a 24/7/365 environment.