Remote Fleet Call & Follow-Up Specialist

Cox Enterprises; New Hampshire; Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Professional development

Parental leave

Fertility coverage

Adoption assistance

Pet insurance

Employee discounts

Job summary

Cox Fleet is seeking a detail-oriented New Call/Follow Up Specialist to deliver best-in-class customer service. You will manage fleet operations logistics, ensuring vehicles are maintained and repairs are coordinated efficiently.

You will communicate clearly with customers, capture accurate data on calls, and update records promptly. This remote/hybrid role offers growth and competitive benefits.

Qualifications

• Minimum: High school diploma or GED and up to 2 years of related field experience.
• Strong customer service experience.
• Preferred: A degree in related discipline or industry experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit’s location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Multitasking

Problem-solving

Communication

Education

High school diploma or GED

Related degree (preferred)

Job description

Cox Fleet is seeking a detail-oriented New Call/Follow Up Specialist to deliver best-in-class customer service. You will manage fleet operations logistics, ensuring vehicles are maintained and repairs are coordinated efficiently.

You will communicate clearly with customers, capture accurate data on calls, and update records promptly. This remote/hybrid role offers growth and competitive benefits.