Remote Call & Follow-Up Specialist, Fleet Support

Cox Automotive; Des Moines (IA); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Healthcare options

401(k) with company match

Professional development

Parental leave policies

Pet insurance

Employee discounts

Job summary

Cox Automotive's Cox Fleet team is seeking a detail-oriented New Call/Follow Up Specialist to help deliver best-in-class customer service. You will manage fleet logistics, answer inbound calls, gather requirements, and record accurate data.

This remote role offers flexible schedules, comprehensive benefits, professional development, and a focus on work-life balance. Training is provided, and experience in customer service is valued.

Qualifications

• High school diploma or GED and up to 2 years of experience in a related field.
• Strong customer service experience.
• Preferred: a degree in related discipline or industry experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit's location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Multitasking

Problem solving

Attention to detail

Education

High school diploma or GED

Related degree preferred

Job description

Cox Automotive's Cox Fleet team is seeking a detail-oriented New Call/Follow Up Specialist to help deliver best-in-class customer service. You will manage fleet logistics, answer inbound calls, gather requirements, and record accurate data.

This remote role offers flexible schedules, comprehensive benefits, professional development, and a focus on work-life balance. Training is provided, and experience in customer service is valued.