Remote Call Follow-Up Specialist - Fleet Support

Cox Automotive; Kansas City (MO); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Healthcare

401(k) with company match

Professional development

Parental leave

Fertility coverage and adoption assist

Pet insurance

Employee discounts

Job summary

Cox Automotive is seeking a New Call/Follow Up Specialist to support Cox Fleet. This fully remote role handles inbound calls, gathers customer requirements, and records accurate data to keep fleet operations running smoothly.

The position offers flexible schedules, competitive hourly pay, and benefits. Training will be provided, and eligibility requires work authorization in the United States. Opportunities for professional growth are available.

Qualifications

• High school diploma or GED and up to 2 years of related experience.
• Strong customer service experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Enter data promptly and record the unit's location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on event status and follow instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Cox Automotive is seeking a New Call/Follow Up Specialist to support Cox Fleet. This fully remote role handles inbound calls, gathers customer requirements, and records accurate data to keep fleet operations running smoothly.

The position offers flexible schedules, competitive hourly pay, and benefits. Training will be provided, and eligibility requires work authorization in the United States. Opportunities for professional growth are available.