Remote Financial Applications Support Analyst II

Jack Henry; Springfield (MO); On-site; USD 58,000 - 82,000; Full time

Job summary

Jack Henry is seeking a remote specialist to analyze customer processes and map them to our product. You will guide customers through installation, provide training, and support post‑installation, with occasional on-site onboarding.

The role requires at least 2 years in financial or credit union industries, strong communication, and the ability to train customers on Jack Henry products while coordinating with internal teams.

Qualifications

• Minimum of 2 years experience in the financial or credit union industry.
• Willingness to travel at least 25% of the time.

Responsibilities

• Analyzes customer products/processes and maps them to Jack Henry product.
• Guides customers through installation and provides post‑installation training or support.
• Oversees system setup and ensures related business processes run on software.

Skills

Communication skills

Training customers

Organizational skills

Prioritizing under pressure

Problem solving

Tools

Microsoft Office Suite

Job description

Jack Henry is seeking a remote specialist to analyze customer processes and map them to our product. You will guide customers through installation, provide training, and support post‑installation, with occasional on-site onboarding.

The role requires at least 2 years in financial or credit union industries, strong communication, and the ability to train customers on Jack Henry products while coordinating with internal teams.