Remote Senior Financial Systems Support Analyst

Jack Henry & Associates, Inc.; Overland Park (KS); On-site; USD 68,700 - 103,150; Full time

Benefits offered by this job

Comprehensive health benefits

Professional growth opportunities

Flexible work hours

Job summary

Jack Henry & Associates, Inc. is seeking a highly experienced analyst for remote operations support. The role involves providing white-glove service to clients of Symitar Credit Union Solutions. Ideal candidates will have 6+ years experience in financial institutions, strong customer-service skills, and the ability to analyze and resolve issues efficiently.

You will manage client cases, maintaining communication and support for our credit union partners. Comprehensive benefits are provided to support your well-being.

Qualifications

• Minimum of 6 years of experience working in a financial institution.
• Experience with loans in a Lending environment.
• Strong troubleshooting skills in a high-paced environment.

Responsibilities

• Analyze customer environments and consult on existing products.
• Provide software support and guidance on product functionality.
• Serve as a primary client contact, addressing customer needs.

Skills

Troubleshooting skills

Customer service

Lending experience

Job description

Jack Henry & Associates, Inc. is seeking a highly experienced analyst for remote operations support. The role involves providing white-glove service to clients of Symitar Credit Union Solutions. Ideal candidates will have 6+ years experience in financial institutions, strong customer-service skills, and the ability to analyze and resolve issues efficiently.

You will manage client cases, maintaining communication and support for our credit union partners. Comprehensive benefits are provided to support your well-being.