Remote Senior Financial Systems Support Analyst

Jack Henry & Associates, Inc.; Charlotte (NC); On-site; USD 68,700 - 103,150; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Jack Henry & Associates, Inc. in Charlotte, NC is on the lookout for an Operations Support Analyst. This remote position seeks a candidate with customer-driven solutions approach to provide high-quality software support for credit unions.

Responsibilities include analyzing client issues, delivering excellent customer service, and addressing customer needs effectively. Ideal candidates will have at least 6 years of experience in financial institutions and strong troubleshooting skills.

Qualifications

• A minimum of 6 years of experience working in a financial institution (bank or credit union).
• Strong troubleshooting skills with the ability to deliver exceptional customer service.
• Experience with loans or within a Lending environment.

Responsibilities

• Analyzes customer environments and consults on existing products.
• Provides software support and guidance on product functionality.
• Serves as a primary client contact for addressing customer needs.

Skills

Customer service

Troubleshooting

Financial institution experience

Technical expertise

Job description

Jack Henry & Associates, Inc. in Charlotte, NC is on the lookout for an Operations Support Analyst. This remote position seeks a candidate with customer-driven solutions approach to provide high-quality software support for credit unions.

Responsibilities include analyzing client issues, delivering excellent customer service, and addressing customer needs effectively. Ideal candidates will have at least 6 years of experience in financial institutions and strong troubleshooting skills.