Remote Senior Financial Systems Support Analyst

Jack Henry & Associates, Inc.; Springfield (MO); On-site; USD 68,700 - 103,150; Full time

Benefits offered by this job

Comprehensive benefits package

Remote work opportunity

Job summary

Jack Henry & Associates, Inc. is seeking an experienced Operations Support Analyst to deliver white-glove service for clients. This role is pivotal in supporting Symitar Credit Union Solutions, providing high-quality software support, analyzing client issues, and ensuring effective resolutions.

With a focus on customer service, you'll leverage your financial institution experience and troubleshooting skills in a remote setting. The position requires a commitment to excellence and the ability to handle complex issues independently while enhancing customer relationships.

Qualifications

• Minimum of 6 years of experience working in a financial institution (bank or credit union).
• Experience with loans or within a Lending environment.
• Strong troubleshooting skills with ability to deliver exceptional customer service.

Responsibilities

• Analyze customer environments and consult on existing products.
• Provide software support and guidance on product functionality.
• Track, manage, and resolve customer issues ensuring timely escalation.

Skills

Customer service

Troubleshooting

Financial institution experience

Lending experience

Education

6+ years in a financial institution

Tools

Symitar platform

Job description

Jack Henry & Associates, Inc. is seeking an experienced Operations Support Analyst to deliver white-glove service for clients. This role is pivotal in supporting Symitar Credit Union Solutions, providing high-quality software support, analyzing client issues, and ensuring effective resolutions.

With a focus on customer service, you'll leverage your financial institution experience and troubleshooting skills in a remote setting. The position requires a commitment to excellence and the ability to handle complex issues independently while enhancing customer relationships.