Remote Application Support Analyst II (Financial Services)

Jack Henry & Associates, Inc.; Springfield (MO); On-site; USD 48,350 - 72,450; Full time

Job summary

Jack Henry & Associates, Inc. is seeking an Application Support Analyst to provide high-quality software support to clients in the financial sector. The ideal candidate will analyze complex client issues and guide them towards effective solutions, requiring at least two years of experience in a financial institution. This remote role covers a range of responsibilities from overseeing system setups to training materials preparation. The salary range is between $48,350 and $72,450, based on location and experience level.

Qualifications

• Minimum two years of experience in a financial institution.
• Experience in consumer lending or commercial lending preferred.
• Ability to work flexible hours including weekends.

Responsibilities

• Analyze customer products and consult to map to JHA product.
• Provide software support and guidance on product functionality.
• Prepare training materials and documentation.

Skills

Troubleshooting skills

Customer service

Analytical skills

Job description

Jack Henry & Associates, Inc. is seeking an Application Support Analyst to provide high-quality software support to clients in the financial sector. The ideal candidate will analyze complex client issues and guide them towards effective solutions, requiring at least two years of experience in a financial institution. This remote role covers a range of responsibilities from overseeing system setups to training materials preparation. The salary range is between $48,350 and $72,450, based on location and experience level.