Remote Senior Financial Systems Support Analyst

Jack Henry & Associates, Inc.; Louisville (KY); On-site; USD 68,700 - 103,150; Full time

Benefits offered by this job

Comprehensive health benefits

Professional development opportunities

Job summary

Jack Henry & Associates, Inc. is seeking a customer-focused analyst to join our Operations Support Analysts team. This role involves delivering high-quality software support to our clients, particularly in lending environments.

The ideal candidate will have significant experience in financial institutions and be committed to excellence in client relations. This is a remote role, requiring residency within a 70-mile radius of specific office locations. Competitive salary range between $68,700 and $103,150 based on experience.

Qualifications

• Minimum of 6 years of experience working in a financial institution (bank or credit union).
• Experience with loans or within a Lending environment.
• Strong troubleshooting skills and exceptional customer service.

Responsibilities

• Analyze customer environments and consult on existing products.
• Provide software support and guidance on product functionality.
• Manage customer cases and ensure timely escalation.

Skills

Customer service

Troubleshooting

Financial institution experience

Education

6 years of experience in a financial institution

Tools

Symitar platform

Job description

Jack Henry & Associates, Inc. is seeking a customer-focused analyst to join our Operations Support Analysts team. This role involves delivering high-quality software support to our clients, particularly in lending environments.

The ideal candidate will have significant experience in financial institutions and be committed to excellence in client relations. This is a remote role, requiring residency within a 70-mile radius of specific office locations. Competitive salary range between $68,700 and $103,150 based on experience.