Remote Application Support Analyst II (Financial Services)

Jack Henry & Associates, Inc.; Overland Park (KS); On-site; USD 48,350 - 72,450; Full time

Job summary

Jack Henry & Associates, Inc. is seeking a customer-focused Application Support Analyst to provide high-quality software support. Responsibilities include analyzing client products, overseeing system setups, and guiding customers on product use. Candidates should have a minimum of two years' experience in a financial institution, strong troubleshooting skills, and the ability to deliver exceptional service in a fast-paced environment. This remote position requires candidates to reside within 70 miles of specific office locations.

Qualifications

• Minimum two years of experience working in a financial institution.
• Experience in consumer lending or commercial lending is highly desired.
• Strong troubleshooting skills and ability to work in a fast-paced environment.

Responsibilities

• Analyze customer's existing products/processes and consult to map systems to JHA product.
• Oversee system set-up for the customer and ensure business processes run on software.
• Provide software support and guidance on product functionality.

Skills

Customer service

Troubleshooting

Communication

Job description

Jack Henry & Associates, Inc. is seeking a customer-focused Application Support Analyst to provide high-quality software support. Responsibilities include analyzing client products, overseeing system setups, and guiding customers on product use. Candidates should have a minimum of two years' experience in a financial institution, strong troubleshooting skills, and the ability to deliver exceptional service in a fast-paced environment. This remote position requires candidates to reside within 70 miles of specific office locations.