Remote Enterprise IoT Implementation Consultant

Samsara; United States; Remote; USD 100,000 - 152,000; Full time

Job summary

Samsara is seeking a Senior Customer Success professional to guide our largest customers through onboarding, adoption, and renewal. You will deploy Samsara technology at scale, create adoption roadmaps, and partner with Sales, Support, and Product to deliver value.

This is a remote role in the United States with travel up to 10% as needed. You’ll work with executives and day-to-day users, champion Samsara’s principles, and mentor teams as we scale globally.

Qualifications

• 6+ years of experience in a senior Customer Success, account management, or strategic consulting role (enterprise SaaS preferred).
• Strong priority management and high emotional intelligence.
• Experience supporting or working with technical products.
• Solutions-oriented with strong problem solving skills.
• Excellent consultative skills with end-to-end system implementations.
• Proven ability to build trust with executives, Product and Engineering leadership, and day-to-day users.
• High adaptability and collaboration across teams.
• Bachelor’s degree from a 4-year institution.

Responsibilities

• Be on the front-lines and ensure customers increase safety, efficiency, and sustainability with our IoT platform.
• Manage deployment of Samsara technology to large-scale customers for quick time to value.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions and demonstrate Samsara’s technology to executives and end-users.
• Juggle multiple customer engagements and work cross-functionally to deliver an exceptional experience.
• Mentor the wider Customer Success and Support teams.
• Explain Samsara platform capabilities to customers of all types.

Skills

Enterprise SaaS

Technical product experience

Problem solving

Consultative skills

End-to-end implementations

Stakeholder management

Communication

Diplomacy under pressure

Bachelor’s degree

Education

Bachelor’s degree from a 4-year institution

Job description

Samsara is seeking a Senior Customer Success professional to guide our largest customers through onboarding, adoption, and renewal. You will deploy Samsara technology at scale, create adoption roadmaps, and partner with Sales, Support, and Product to deliver value.

This is a remote role in the United States with travel up to 10% as needed. You’ll work with executives and day-to-day users, champion Samsara’s principles, and mentor teams as we scale globally.