Remote Enterprise Implementation Consultant

Samsara; Austin (TX); Remoto; USD 100.000 - 152.000; Tempo integral

Benefícios oferecidos por esta vaga

Flexible working

Remote work

Professional development stipend

Resumo da vaga

Samsara is seeking a Senior Customer Success professional to manage enterprise relationships, drive deployment and adoption of IoT solutions, and partner with sales, support, and product to deliver value at scale.

You’ll own deployments for large customers across industries, coordinating training, adoption metrics, and executive communications, while guiding cross‑functional teams to ensure renewals and success.

Qualificações

• 6+ years of experience in a senior Customer Success, account management, or strategic consulting role.
• This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence.
• Experience supporting or working with technical products.
• Solutions-oriented with strong problem solving skills.
• Excellent consultative skills with experience in end to end system implementations.
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software.
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Bachelor’s degree from a 4-year institution.

Responsabilidades

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
• Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases.
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers.
• Serve as a mentor to the wider Customer Success and Support teams.
• Deeply understand the Samsara platform’s capabilities and explain them to customers of all types.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Conhecimentos

Customer Success

Account Management

SaaS Experience

Communication

Problem Solving

Technical Understanding

Formação

Bachelor's degree

Descrição da vaga

Samsara is seeking a Senior Customer Success professional to manage enterprise relationships, drive deployment and adoption of IoT solutions, and partner with sales, support, and product to deliver value at scale.

You’ll own deployments for large customers across industries, coordinating training, adoption metrics, and executive communications, while guiding cross‑functional teams to ensure renewals and success.